This Privacy Policy outlines how Urban Planning Design Ltd complies with the GDPR (General Data Protection Regulation). This Policy explains how Urban Planning Design Ltd complies; collects, processes, manages and stores your personal details and what your rights are under GDPR and how they are adhered to.

Website use – urbanplanningdesign.co.uk (Site)

Urban Planning Design Ltd is committed to safeguarding the privacy of its website users and its customers.

The Site uses the AWS hosting platform through AWS themselves. Your data may be stored through AWS data storage, databases and their general applications. They store your data on secure servers behind a firewall.

The site utilises systems that are designed to prevent unauthorised access to any personal data you may submit on the Site. The Site maintains data accuracy and guarantees the correct use of the information under this statement. The systems used at The Site comply with the latest security standards and include necessary electronic, physical, and managerial procedures, which help to protect the information collected online and to ensure and guarantee its correct and safe use. Nevertheless, due to the fact that no data can be 100% free on the Internet, we cannot guarantee that any information submitted to us will be totally secure and safe. Users provide the information at their own risk. The Site constantly assesses and evaluates the abilities of new technologies in providing the additional protection of the information where possible.

The use of urbanplanningdesign.co.uk does not require any personal information when you visit our Site. Should you wish to provide your personal details on the course of a product related enquiry or in transacting to receive additional information – any information you provide to us will be protected from unauthorised access and you will be informed of exactly how your information is to be used. The details below state the exact way in which information practices are handled by Urban Planning Design Ltd;

Your Personal Information

By Personal Information we are referring to a visitor’s personal name, e-mail address and any other information they deem fit to provide. Personal Information can be gathered via an online contact form, by the posting of a comment in relation to content on the site, or by interacting with one of Urban Planning Designs Social Media platforms (Facebook, Instagram). We may also request Personal Information when hosting a competition whereby applicants must apply to participate.

Under no circumstances will any Personal Information be used for anything other than the reason it has been submitted for. We reserve the right to use any Personal Information for promotion administration purposes, including but not limited to verification and notification of winners as applicable.

All correspondence to Urban Planning Design Ltd via email, social media, website, contact form, Whatsapp, messenger are password protected and Urban Planning Design is solely responsible for the handling and managing of all personal data.

Any Personal Information obtained regarding an enquiry will be stored within the medium in which it was received and, unless a quotation is accepted, all Personal Information will be anonymised prior to the date of the event or six months after final contact is made (whichever is later). Where a commission is made, relevant Personal Information provided by the client will be stored for a period of ten (10) years after the date of the event.

All electronic devices where your Personal Information is stored, for example, mobile phone, tablet and desktop, all contain passwords. Any images are stored on external hard drives which are password protected. Any paper documents where your Personal Information can be accessed are stored in a secure, private location only accessible by Urban Planning Design Ltd.

Urban Planning Design Ltd may at times use an assistant or a consultant, under these circumstances they will have access to your name and telephone number for the duration of the event. All paperwork with this Personal Information on will be destroyed after the commission has been carried out.

Personal information shall not be shared with Third Party operators or websites, unless considered necessary when completing your transaction. For example, Urban Planning Design Ltd uses email as a means to distribute final drawings to clients; Urban Planning Design Ltd will use your email and drawings to complete this transaction. This Site holds no responsibility for privacy policies on other sites, but endeavours to only work with GDPR compliant companies.

Urban Planning Design Ltd may need to disclose personal Information, when necessary, in the instance of an insurance claim, or legal reason that may occur. Wherever possible Urban Planning Design Ltd will inform those affected prior to the release of Personal Information.

Communication with you

Urban Planning and Design Ltd will contact you regarding your enquiry, quotation, to collect fees or monies owed, or as otherwise necessary. For these purposes we may contact you via email, telephone, text message, messenger and / or postal mail.

Images

GDPR legislation states that a photograph may contain some form of personal data where they can be processed to allow “the unique identification or authentication of a natural person”. People captured in photographs for surveying purposes, their rights are protected by Urban Planning Design Ltd as detailed in this Privacy Policy.

Operating within the parameters of legitimate interests as laid out in GDPR legislation, the disproportionate effort involved in providing Privacy Policy information to all clients and the degree to which it would distract us from performing our job renders it infeasible to do. Clients are therefore requested to read this Privacy Policy in advance of the surveying event and to advise them to contact us in advance with any concerns around the processing of their personal data, namely being photographed.

We may display any photographs to promote Urban Planning Design Ltd on our website, on social media, in advertising, brochures and other such material, providing that the images used are used lawfully and without damage to Urban Planning Designs Ltd’s client(s). The rights of the people captured in these photographs are protected by Urban Planning Design Ltd as detailed in this Privacy Policy.

You have the right to contact Urban Planning Design Ltd at anytime and ask to view the Personal Information that the business has stored on you. You have the right to ask to have such information deleted or removed. If you would like access to your stored data please contact Robert Bradshaw at info@urbanplanningdesign.co.uk

Right to amend our Privacy Statement

Urban Planning Design Ltd reserves the right to amend this Privacy Policy at any time. Changes shall be effective right upon posting up on the Site. Last updated August 2024.

Questions 

If you have any questions or concerns about this Statement, you are invited to contact the director Robert Bradshaw at:

42 Cherry Crescent, Winsford, Cheshire, CW7 1EE

Office: 01606 645096 

Mobile: 07735 851653

Email: info@urbanplanningdesign.co.uk